At Dream Hospitality, customer satisfaction is our priority. We strive to provide seamless booking experiences and exceptional hospitality services. This Return & Refund Policy outlines the terms and conditions regarding cancellations, refunds, and modifications for hotel stays and travel-related services booked through our website. By making a reservation with Dream Hospitality, you agree to the following policy.
Booking Confirmation
Your booking is confirmed only after:- Successful payment (full or partial, as applicable).
- Receipt of a booking confirmation via email or SMS.
Cancellation Policy
Cancellation policies may vary depending on the hotel, destination, tour package, or promotional offer selected.
Hotel Bookings
- Cancellations made within the permitted cancellation period may be eligible for a full or partial refund, depending on the hotel’s cancellation policy.
- Cancellations made after the permitted period or in case of a “No Show” may not be eligible for any refund.
- Certain promotional, discounted, or non-refundable bookings cannot be cancelled or refunded.
Tour Packages
- Cancellation charges may apply based on the time remaining before the scheduled departure date.
- Any non-refundable expenses already incurred, such as hotel reservations, transportation, permits, or attraction tickets, may be deducted from the refundable amount.
Refund Policy
If your booking qualifies for a refund:- Refunds will be processed using the original payment method whenever possible.
- Refund processing generally takes 7–14 business days, depending on your bank or payment provider.
- Any payment gateway charges, bank charges, or third-party service fees may be deducted where applicable.
- Refund eligibility is subject to the cancellation terms of the respective hotel, travel partner, or service provider.
Booking Modifications
If you wish to modify your booking, such as changing travel dates, guest details, or room type:- Requests are subject to availability.
- Additional charges or fare differences may apply.
- Some bookings may not be eligible for modifications.
No-Show Policy
If you fail to check in or use the booked services without prior cancellation, the booking will be treated as a No Show. In such cases:- The booking may be cancelled automatically.
- Refunds, if any, will depend on the applicable hotel or service provider’s policy.
- Many bookings may not be eligible for a refund.
Service Interruptions
Dream Hospitality is not responsible for delays, cancellations, or interruptions caused by circumstances beyond our reasonable control, including but not limited to:- Natural disasters
- Government restrictions
- Weather conditions
- Airline or transportation disruptions
- Political unrest
- Pandemics or public health emergencies
Return Policy
As Dream Hospitality provides hospitality and travel services rather than physical products, >there are no physical items to return. This Return & Refund Policy applies only to bookings and services purchased through our website.Contact Us
For cancellation requests, refund inquiries, or booking assistance, please contact Us.Email:sales@thedreamhospitality.com
Phone: +91-9953316900, +91-7210504159
Our support team will be happy to assist you with your request as quickly as possible.
